.**Summary**:~ Proporcionar soporte analítico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes analíticos de complejidad baja-media. ~ Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando análisis cualitativos y cuantitativos ~ Apoyar a las empresas de GBS ~ GCO en la práctica de la construcción mediante la participación en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporación y la capacitación, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creación de documentación de procesos y repositorios de conocimientos. ~ Ser parte integral de un equipo de diseño integral responsable del diseño de materiales de marketing promocional.**About the Role**:**Key responsibilities**:- Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.- Support business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business-related tasks / activities, building process documentation and knowledge repositories.- Build and deliver solutions according to customer requirements and SLAs.- Deliver services through a structured project management model with appropriate documentation and communication throughout service delivery.- Ensure quality and accuracy work are of the highest level.- Collaborate in the creation and maintenance of standard operating procedures (SOPs).- Support in the development and maintenance of knowledge repositories that capture qualitative and quantitative reports.- Participate in several sessions to share knowledge.**Key performance indicators**:- Quality and accuracy of forecast assumptions- Good customer satisfaction scores- Ability to manage multiple stakeholders / projects**Essential Requirements**:- 3-5 years of experience in varied field operations functions such as business intelligence, analytics, incentive compensation, planning, sizing, data management, data visualization among others- Expertise of Pharmaceutical industry data sources, such as IQVIA, DDD, HCOS, PSP, Veeva CRM- Project management- Numerical ability- Advanced Excel and Alteryx- Proficient in English**Why Novartis?**Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating,**Benefits and rewards****Commitment to Diversity and Inclusion**Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve