**Summary**:
~ Proporcionar soporte analítico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes analíticos de complejidad baja-media. ~ Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando análisis cualitativos y cuantitativos ~ Apoyar a las empresas de GBS ~ GCO en la práctica de la construcción mediante la participación en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporación y la capacitación, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creación de documentación de procesos y repositorios de conocimientos. ~ Ser parte integral de un equipo de diseño integral responsable del diseño de materiales de marketing promocional.
**About the Role**:
**Key responsibilities**:
- Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
- Support business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business-related tasks / activities, building process documentation and knowledge repositories.
- Build and deliver solutions according to customer requirements and SLAs.
- Deliver services through a structured project management model with appropriate documentation and communication throughout service delivery.
- Ensure quality and accuracy work are of the highest level.
- Collaborate in the creation and maintenance of standard operating procedures (SOPs).
- Support in the development and maintenance of knowledge repositories that capture qualitative and quantitative reports.
- Participate in several sessions to share knowledge.
**Key performance indicators**:
- Quality and accuracy of forecast assumptions
- Good customer satisfaction scores
- Ability to manage multiple stakeholders / projects
**Essential Requirements**:
- 3-5 years of experience in varied field operations functions such as business intelligence, analytics, incentive compensation, planning, sizing, data management, data visualization among others
- Expertise of Pharmaceutical industry data sources, such as IQVIA, DDD, HCOS, PSP, Veeva CRM
- Project management
- Numerical ability
- Advanced Excel and Alteryx
- Proficient in English
**Why Novartis?**
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating,
**Benefits and rewards**
**Commitment to Diversity and Inclusion**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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Division
International
Business Unit
Pharmaceuticals
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Ajustes de accesibilidad**:
