**Who We Are**
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Who We Want*
As a Cross Border Training Specialist for our Mexico team, you will coordinate and facilitate the first weeks of training at Arrive.
This includes the new hire on-boarding process and leading classroom and bootcamp training for new employees on the BizDev Sales, Carrier Sales, and Client Success teams, with a focus on cross border freight logistics.
In addition, this role will support other continued education and cross border training initiatives as assigned.
**What You'll Do**
- Leads the initial weeks of training at the Arrive Guadalajara, Mexico office including classroom training and bootcamp for Client Success, Biz Dev, Carrier Sales, and/or Temp hire training as needed.
- Evaluates and provides trainee performance feedback through: performance metrics, trainer evaluations, class surveys, grade sheet for trainees, team feedback loop
- Ensures learning objectives, activities, and tests are executed with the highest level of adoption.
- Manages & encourages engagement opportunities between trainees and leaders across the business during their training program.
- Continuously evaluates & works with leadership to improve the training program as the company evolves.
- Prepares new hires for their transition to the sales floor and works with hiring Managers to ensure a seamless hand-off.
- Supports facilitation on continued education content where applicable.
- Continuously grows knowledge in the Client Success, Biz Dev, and Carrier teams of Arrive by staying up to date with the market and the latest in the freight industry.
- Build strong partnerships with the L&D leadership team to collaborate and continuously improve training initiatives.
- Supports development of content for cross border learning needs across Arrive.
- Collaborate with other members of the L&D team on various department projects/tasks.
- Provides a highly engaging and inspiring environment that motivates new hires and excites them to continue their career at Arrive.
- Gives context to content by highlighting examples from their personal experiences and observations from their own time working in sales.
- Accurately speaks to how our business works and paints an engaging picture of the Business Development Rep, Carrier Rep, Account Executive, and other roles and responsibilities assigned.
- Can identify personal characteristics and connect with the L&D specialists to provide insight into their learning and work style.
- Has a strong understanding of cross border freight logistics and operations in Mexico, US and Canada (capacity, markets, rates, etc.)
and can properly explain both domestic and cross-border freight to new sales reps.
- Other duties as needed or assigned.
**Qualifications**
- A bachelor's degree, preferred.
- 9+ months of sales experience at a third party logistics provider and/or transportation company.
- Bilingual - Full professional proficiency in English and Spanish.
- The ability to engage and inspire an audience in a training setting.
- The ability to challenge trainees & hold them accountable.
- The ability to assess talent and provide feedback.
- The ability to answer advanced level questions (regarding 3PL, Sales, and Arrive) as they come up during the training class.
- An excellent public speaker.
- Flexible & solutions-oriented.
In this environment, things change quickly and the individual will need to be resilient & provide creative solutions.
- A drive to continuously learn about sales and the freight brokerage industry to pass on knowledge to others.
- A positive attitude and a winning spirit.
**The Perks of Working With Us**
- Work in a rapidly expanding Mexico division in Guadalajara, JAL!
- Leave the suit and tie at home; our dress code is casual.
- Receive protection membership (life insurance) and insurance of major medical expenses
- We provide food vouchers!
**Your Arrive Experience**
Our award-winning company culture is designed with you in mind.
We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.