The Opportunity Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!
A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.
As a Customer Service Agent you will be responsible for handling daily Customer Service tasks and interacting with both internal stakeholders as well as External Clients/Shippers. May support peers with technical or process related.
We Offer We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.
Key Responsibilities: Owns and manages the customer experience, ensuring end-to-end compliance with company procedures and customer agreements.Manages the entire shipment process, adhering to relevant company procedures and customer agreements.Resolves customer issues promptly and effectively by collaborating with internal stakeholders.Handles inbound customer queries and cases professionally, identifying root causes and advising management of potential service failures or trends.Requirements: Proven experience in the transportation/customer service industry.Proficient with MS Suite (Word, Excel, PowerPoint, Teams).Ability to multi-task and a strong sense of urgency.Excellent communication and interpersonal skills (verbal, written, and presentation).English B2, required.If you're excited about this opportunity, we're glad to hear from you! As a global leader, we're embarking on an industry-defining digital transformation that will revolutionize trade. We welcome applications from individuals who share our passion for innovation and customer-centricity. Apply now and be part of our dynamic team!
Learn more about us A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: https://www.maersk.com Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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