.Customer Account Manager – Repair ServicesFull-Time, Regular; ExemptSummaryEssential Duties and Responsibilities include the following. Other duties may be assigned.Reviews and enters customer orders with high-level complexity/volume requiring significant decision-making capabilities.Works cross functionally to resolve problems.Participates on teams to drive process improvement.Maintain customer relationship to generate repeat business opportunity.Preparing responses for request for proposals and BID materials.Coordinate sales orders and related activities to sales order flow process.Analyses reports from ERP to identify potential issues in executing orders on time.Coordinate all purchase activity and coordinates with Buyer to facilitate expediting procedure.Investigates, coordinates and resolves customer problems with deliveries and discrepancies with purchase orders.Coordinate payment transactions from customers.Coordinate export compliance requirements for international shipments.Coordinate with internal departments until order fulfillment.Trains other team members in all aspects of ERP system as related to performing all of the above requirements.Understand and perform functions in accordance with AS9120 and ISO9001 Standards.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Supervisory ResponsibilitiesNoneCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:AnalyticalProblem SolvingProject ManagementTechnical SkillsCustomer ServiceInterpersonal SkillsOral CommunicationWritten CommunicationTeamworkVisionary LeadershipChange ManagementDelegationLeadershipManaging PeopleQuality ManagementBusiness AcumenCost ConsciousnessDiversityEthicsOrganizational SupportStrategic ThinkingJudgmentMotivationPlanning/OrganizingProfessionalismQualityQuantitySafety and SecurityAdaptabilityAttendance/PunctualityDependabilityInitiativeInnovationEducation and ExperienceHigh school diploma or equivalent.Some college desirable.3+ years of relevant experience.Technical Skills:Fluent in English; Foreign Language skillsdesirable; Ability to read, analyze, and interpret general business information; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers.Mathematical SkillsProficientAble to work with mathematical concepts such as addition, subtraction, multiplication, and divisionAble to apply concepts such as fractions, percentages, ratios, and proportions to practical situationsPhysical DemandsCustomary physical demands for office environment