.**Job Title**:Customer Billing Coordinator - Administrator**Department**:Service (Customer Support)**Reports to**:Customer Support Manager**FLSA Status**:Non -Exempt**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following, but are not limited to:- Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.- Communicate with customers regarding service order and billing accuracy.- Perform service order verification and processing in accordance with established policies and procedures.- Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.- Interface with multiple internal departments to maintain the integrity of functional data.- May prepare and distribute department reports, regarding uptime, response time and service/site history- Answer inbound calls in accordance with established metrics while delivering positive customer service- Process and resolve service tooling issues with billing/invoicing in accordance with established policies and procedures.- Ensure customer service orders meet regulatory procedures and guidelines.- Enhance profitability and growth through achieving the departments goals and objectives.- Perform other related duties, projects and tasks as assigned.- May participate in On-Call or After-Hours Support program.- Flexible schedule.**QUALIFICATIONS**This is an experienced level position within the Service/Customer Support Department.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:- A minimum of 5+ year's experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.- Exceptional customer service skills.- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.- Intermediate knowledge or background in accounting.- Must have strong critical-thinking skills to be able to quickly analyze, isolateand resolve billing issues.- Proficiency in Microsoft Word, Excel, PowerPoint and experience using Service Management software or ERP system is a plus.- Excellent English communication skills (verbal and written).- Fluency in Spanish verbal and written) a plus.- Willingness and ability to travel- Must possess aptitude to learn new technologies.**EDUCATION / EXPERIENCE**High school diploma or higher educational degree (Associates or, BA/BS etc.) in Business or Accounting or related field. A minimum of 5+ year's experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company