Customer Care Manager

Customer Care Manager with technical knowledge in complete lines of production.Your MissionCollect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the HSS&E standards to ensure general support requests from customers are answered.Issue Service Request for intervention and ensure follow-up with the Planning team.Open and drive Non-conformity through SINCRO until the problem is solved and confirmed by the customer.Follow and support Field Service Engineer during intervention at customer site.Follow up and ensure Sales Order and Service Order required are created and aligned.Collect and send technical reports to customers.Organize standalone or complete line regular maintenance and emergency intervention.Manage Warranty intervention following the Issue resolution process.Troubleshooting and technical assistance for our customers during working hours.365 Technical Assistance support.Your Profile5 years of working experience in after sales or production plant.High technical knowledge of Sidel products and complete line equipment.Strong verbal and written communication skills in order to establish a very good customer relationship.Excellent responsiveness, dynamism, tenacity, autonomy, and motivational skills.Ability to interface with all levels of the organisation.#J-18808-Ljbffr