.**It's about more than the right fit. We're looking for the right connection.**:Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.**Build Amazing - Deliver Amazing - Live Amazing - Be Amazing**:Provides focus and drives consistency in the execution of all customer service-related matters and answering inbound and outbound calls from existing customers. Our Customer Care teams foster trust with existing customers by both educating and selling them on the value of Nextiva.The successful **Customer Service Representative **will develop and execute a customer-focused strategy that will lead to greater retention and drive repurchase loyalty and will nurture the customer relationship acting as a sales enabler to drive repurchase loyalty toward Nextiva equipment and services. This individual ensures maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations. Additionally, they will aim to uphold the Nextiva mission statement of AMAZING Service while holding accountability for all departments and team members.- Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying- This person will be an employee of Nextiva, supporting Nextiva customers- Be sure to check out our rewards & benefits listed below**The Day-to-Day**:- Inbound and outbound point-of-contact for service-related activities, ensures consistent communication and sells the value of the Nextiva product line.- Responsible for answering calls out of a live queue.- Utilize real time resources to overcome customers objectives and cancellations.- Address service removal and cancellation requests while addressing a variety of customer needs within different levels of complexity.- Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment for first call.- Responds with a sense of urgency and accuracy to overcome customers objectives and cancellations.- Expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience and a positive business relationship moving forward.- Account retention, account reconciliation, account updates, document requests, invoices, contract negotiations, etc.- Coordinates service activities with Nextiva's Legal, Sales, Operations, Billing, Collections and Technical Support teams to ensure all customer needs and expectations are met.- Ensures compliance levels are met in accordance with all maintenance contracted service level agreements.- Ability to identify the customers need and recommend additional Nextiva products and services