Customer Experience Team Lead

The Customer Experience Team Leader (CXTL) position is responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Experience Team members.
The CXTL has a strong working knowledge across WorldStrides products, policies, work flows, and platforms and performs across these with a quantifiable bias towards productivity and quality.
With a focus on Team Performance Metrics, the Customer Experience Team Leader engagement includes: on-boarding/training; team motivation; individual coaching and counseling; productivity metrics management; and, escalated issue resolution.
**Requirements**:Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Proficient with Microsoft Office Suite or related software.