As a **Customer Service - Order Entry Specialist**, you will manage and support customer accounts by processing orders, providing timely and effective communication, and coordinating with various departments to ensure customer satisfaction. This role focuses on delivering exceptional service to both internal and external clients, supporting sales growth, and ensuring adherence to the company's customer service policies and procedures.**Responsibilities**:- **Order Processing**:- Accurately enter customer orders into the company's systems (B2C).- Monitor and track orders using MRP systems (SAP preferred).- **Customer Support**:- Respond to customer inquiries, resolve issues within 48 hours, and maintain open communication to ensure trust and operational efficiency.- Inform customers of order status, pricing, delays, and any additional requested information.- Address and resolve customer payment or credit-related issues in coordination with the Accounts Receivable department.- **Order Fulfillment Coordination**:- Facilitate weekly acceleration meetings to improve production lead times.- Collaborate with production, purchasing, and warehouse teams to expedite shipments, returns, receipts, and other order-related matters.- **Policy and Procedure Management**:- Process and coordinate RMAs (Return Material Authorizations) in accordance with company policies and within agreed timelines.- Ensure all customer service policies and procedures are implemented and followed.- **Quotations and Sales Support**:- Create and send sales quotations using tools like PandaDoc and Microsoft Office.- Follow up on quotations monthly to support sales initiatives.- **Metrics Monitoring**:- Track and report weekly OTD (on-time delivery) metrics to ensure customer satisfaction.- **Cross-Department Collaboration**:- Work closely with Sales, Product Managers, and other departments to drive sales growth and address customer needs effectively.- Support scheduling and agenda preparation for internal and external meetings.**Requirements**:- Bachelor's Degree required.- Fully bilingual in English and Spanish, with excellent written and verbal communication skills.- Proficiency in Microsoft Office tools (Word, Excel, Outlook).- Experience with SAP or similar MRP systems.- Familiarity with PandaDoc or similar tools for quote management.- Experience in customer service, account management, or a similar role.**Job Types**: Full-time, PermanentPay: $700.00 - $1,300.00 per day**Education**:- Bachelor's (preferred)Work Location: In personExpected Start Date: 13/01/2025