There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before in our 175-year history. Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
**Title**:Customer Quality Engineer - Torreon
**Primary Location**:Mexico (MX) - Coahuila ISG Mexico
**Function**:Factory Engineering (CA)
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company's portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it's been replaced with an image of acceleration, swift progress, and innovative leaping toward the company's 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere's ongoing investment in emerging markets.
**Main responsibilities**:
- Customer Quality Engineers will serve as the primary quality contact for factory and customer related quality issues. Using data each engineer will be a coach, mentor, and advisor to the consuming factories of tech stack hardware as well as a catalyst for corrective action effectiveness and efficiency.
- QIT facilitator & leader with assigned consuming factories.
- Be the "voice" of the customer (factories, dealers, consumers) back to ISG and ISG factories.
- Build comprehensive quality to quality relationships quality resources at partner factories and design centers.
- Build and maintain strong working relationships with ISG design quality & continuous improvement teams to translate customer quality concerns.
- Warranty claim coding for ISG factory products (unless supported by ISG CI Engineering)
- Report JDSN and AE metrics such as QPPM, Impact Points, QBIC position, etc.
- Serve as primary investigators for major/critical corrective actions for line/field events for assigned factories.
**What Skills You Need**:
- Quality Tools (6 sigma, lean, problem solving).
- Highly effective communication.
- Strong documentation.
- Effective organization.
**What Makes You Stand Out**:
- Strong understanding of JDSN and Achieving Excellence and associated processes.
- Understanding of Deere warranty systems and metrics.
- Cross-cultural communication.
**Education**:
- Degree in Engineering or equivalent experience.
**Inclusive Leadership feed the Worlds**
The World is counting on us to feed billions of people and build vital infrastructure in villages, towns, and megacities. We believe by strengthening the diversity of our workforce, we can give everyone their chance to leap forward. That´s why we celebrate diversity, champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
John Deere-a proven business leader
- watch your potential grow.