.Customer Relationship Analyst Locations: MEXICO VIRTUAL, MEX Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: R0145786 About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:Client Governance - Establish an aligned governance model with your client(s). Daily interactions, delivering services contract terms during the lifecycle of the agreement.MyNCR/Ops 360 Portal - Client training to ensure they can create, escalate and update workorders and view invoices.Service Performance Delivery of KPIs - Ensure data integrity within the NCRV systems and maintain working relationships with clients and internal organizations.Entitlement - Accurate and timely asset entitlement is paramount and a key responsibility of this role.Bad Actor & Chronic Units - Identify and improve hardware that repeatedly fails to meet standards of quality and performance.Customer Engineer Support - Provide general and/or account specific support to the customer engineer.AR Invoices - Manage accounts receivable legal claims for payment collected within contract terms.SLA Penalties - Manage penalties assessed if SLA is breached.Parts & Logistics - Ensure parts are in the right place at the right time working with Logistics.QUALIFICATIONS AND EDUCATION REQUIREMENTSTechnical/Vocational certification or High School diploma or, 0-1 years of related experienceDetail-oriented, analytical, and/or technical experience, preferably within NCRV ServicesDemonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft ExcelExcellent written and verbal communication skillsAbility to work in a fast-paced environment, multi-task, and manage time effectivelyAbility to identify and resolve issues with a sense of urgencyAbility to work as part of a team or independentlyWilling to work non-standard business hours as required by customers.PREFERRED SKILLSExperience in NCR Voyix SolutionsExperience working in a managed services environmentExperience in Tableau and/or AzureOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Voyix is committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law
