Customer Sales Adm
We are looking for a Customer Sales Admin (Qro, Mx)
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
Mission:
Is in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction.
Key Expected Achievements:
- Manage Order & delivery: Captures, records and commits customer orders according to customer needs, agreement and defined service level, proposes product alternatives in case of phase-out or shortage.
If relevant, optimizes, plan and coordinate the delivery with customers and partners.
- Monitor Execution: Handles customer orders portfolio and monitors execution, liaise with the relevant partners to ensure on-time deliveries and service commitment, proactively alerts customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer, inform and follow up with customers.
- Manage Request: Captures customer's requests & claims, analyses and provides issue resolution or appropriate answer, contact and follow up and close the loop with customer, Perform basic root cause analysis and implements corrective actions to eliminate reoccurrences, share recurring problems with the relevant internal partner(s) in order to find solutions.
Required Qualifications:
- Bachelors degree in Business Administration, or related field required.
- Internship experience.
- Full English performance.
**Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity.
In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.