.**Position**:Customer Sales SpecialistArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of$37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entireproduct lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.**What You'll Be Doing**:- Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).- Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions