At Rapido Solutions Group we are committed to connecting hyper growth businesses with the best global talent, allowing customers to scale efficiently and effectively.Our objective is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.We combine in diversity, joy and passion to create a dynamic community that allows our customers to achieve their objectives in the best way.At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.Schedule:Monday 15:30 - 22:30Saturday 06:00 - 17:00Sunday 06:00 - 16:00What will you be doing?Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolutionData entry (documenting calls, activities, and emails) into our Call Center softwareProcess shipment change requests and follow up to ensure completionConsistently monitor email requests and provide detailed information in a timely fashionRegular and dependable work attendance. Be working when you are scheduled as agreedWhy do our employees choose us?Pay & Perks: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.Great Environment: Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training andTeam Building.Work-Life Balance: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.+Plus: amazing amenities like Ping-Pong table, videogames area, beer on Fridays, Sports teams, and more Monthly activities.RequirementsWho you are:Fluent English SkillsAbility to multi-task and perform several duties at one timeAbility to establish and maintain effective working relationships with customers, employees, and managementProactively establish and maintain effective working team relationships with all support departmentsMust be proficient with Web software and familiar with Microsoft Office products – including Word, Excel, PowerPoint, Outlook, etc.Follow UsDo you want to take a sneak peek? Check it out! https://linktr.Ee/rapidosgmx#J-18808-Ljbffr