Customer Service Back Office Agent

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- Is responsible for all administrative operations related a customer's purchase orders, claims, disputes, customer care and master data, ensuring that customer-related activities are carried out daily.
- It is done within the company's procedures and quality standards, also adhering to current business standards.
- Sales Order Process: Order entry, Modification, Cancellation, Check & Validation, Scrap sales, Free of Charge orders, third party management, Service Orders, Consignment orders and Scheduling agreement management.
- Management of customer requirements and compliance with KPIs. (preferably experience in the automotive industry)

**YOUR SKILLS**:

- Bachelor's Degree
- Desirable intermediate English
- Intermediate - Advanced usage of Excel
- Interest for Customer Service and Logistics

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

**JOB ID**: 23051718

**Contract & Job type**: Full Time, Regular