.First contact for customers, ensuring an efficient, consistent, and pro-active customer service using the business-specific product know-how, respecting applicable Guidelines and using best practice order management processes.ResponsibilitiesDirect contact person for the assigned customers in all order management related topics.Coordination of all customer inquiries such as: Quotations, orders, availability, pricing, products, logistics + Complaints.Work closely with the sales field service and joint customer visits if appropriate.Pro-active communication with external customers and internal stakeholders in case of supply delay.Coordination / solving of all order issues (e.G., credit blocked orders, cash in advance workflows, complaints).Monitoring of the payment and the receivable (Dunning Process) and direct intervention if necessary.Monitoring of current order status and ensuring proactive flow of information to customers.Maintenance of conditions and customer master data and price maintenance in WINS/SAP if needed.Record and processing of all customer orders associated with the customer in WINS/SAP.Record of credit and debit requirements in WINS.Record and tracking of complaints (QNS) and return orders.Collaborate in projects of the CSD / business process improvement.RequirementsBachelor's degree in business administration, trade, logistics, or engineering.Completed commercial training, business skills and practice, or other comparable qualification.Minimum 2 years of experience in customer-related functions in a multinational company.Ability to anticipate customer needs and respond to them.Ownership mentality to achieve customer satisfaction.Excellent in relationship building externally and internally.Ability to adapt to changing demands of the business.Good team player and pro-active communicator.Advanced level of English.Good MS Office + SAP (SD) skills.Our OfferCompetitive salary.Direct hiring in a multinational company.Benefits above the Law.Superior Christmas Bonus.Superior Vacation Bonus.Food vouchers.Savings Fund.Medical Insurance.Life Insurance.Gym benefit.Hybrid work scheme (3 office days, 2 home office).Place of work: Tecnoparque CDMX Norte.Your ContactTalent Acquisition Clariant www.Clariant.Com/careersJob ID: 39488 | Location: Mexico City, Mexico City, MexicoClariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives.
Our purpose as a company is reflected in our tagline 'Greater chemistry - between people and planet', which considers the principles of customer, innovation, and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.At Clariant, we believe that diversity, equity, and inclusion are essential to our success