Customer Service Lead

Job DescriptionWhat you will do:Effectively communicate with the external stakeholders on customer orders statusResponsible to meet the KPI for planning such OTS & TAT metricsMaintain excellent communication and working relationship with all departments within the company to ensure transparency on priorities and or sales team & Customer care requirementsProvide clear commitment dates to customers when requiredEscalate any challenge to commit customer expectations and provide recommendationsResponsible to identify and provide status for any past due orderCommunicate in advance any challenge to meet customer need datesFollow up to critical orders and prioritize requested by stakeholderFollow up material shortages to fulfill customer ordersExperience & SkillsFluent English speakerCollege degree or equivalent experience1-5 years Customer service, production control or Planning areas experienceStrong computer skills in Microsoft Office and Excel requiredPrevious manufacturing industry experience with strong working knowledge of ERP requiredStrong leadership, motivational, and team building skills requiredAbility to quickly analyze and solve complex problems requiredAbout Pens.ComPens.Com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.Com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.Com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.To learn more, visit: www.PENS.ComPens.Com is a National Pen and Cimpress brand (Nasdaq: CMPR).#J-18808-Ljbffr