**Description**Customer Service Learning CoodinatorThe Business HR Support (BHRS) Capability is a newly created team that will advance the global HR operating model by bringing together the work defined in the service catalog through enhancements in process, technology and new support capabilities that will reduce the barriers that prevent Business HR from focusing on strategy and cultivating an MBM culture. This team is a part of the Global HR Solutions organization in Koch Global Services (KGS).What You Will DoCustomer Service Learning Coordinator will have Ensure new employees and contractors have the appropriate access and equipment necessary on their first day, Own the development of content, structure, delivery and follow up for New Hire Training to ensure new IT/HR agents are prepared to be successful.- Provide coaching on soft skills necessary for agents to excel in job duties.- Partner with Service Center leaders across the globe to facilitate a Global Learning Experience in multiple delivery methods.- Partners with SME to create training, new products and technology.- Ensure all documented procedures are followed pertaining to compliance and security processes.- Management of transition knowledge and processes (Spanish and English.)- Quality assurance audit for Guadalajara facility.- Feedback process and Improvement implementation.- Creation of Quality assurance reports and indicators.**Requirements**:- Experience in a business related role (HR, training, coaching) working in a team environment, building relationships and executing results.- Experience using the Microsoft Office suite of products to collaborate, create presentations, develop and manipulate spreadsheets, and develop communications.- Experience in a fast-paced work environment where you had to manage multiple, often conflicting, priorities.What will put you ahead- Experience in a human resources role such as training new hires, creating content and training material, quality assessments and feedback.- Experience researching, troubleshooting and resolving consumer issues- Experience working in a shared services organization in an execution-focused role