.**Change the future with us!**We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.**Why you'll love working for Siemens!**- Solve the world's most significant problems - Be part of exciting and innovative projects.- Engaging, challenging, and fast evolving, cutting edge technological environment.- Opportunities to advance your career and mentorship programs on a local and global scale.- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.- Participate in our celebrations, social events and offsite business events.- Opportunities to contribute your innovative ideas and get rewards for them!- Diversity and inclusivity focused.**What will you do?****Responsibilities**:- Respond and resolve customer problems in a timely and accurate manner while providing excellent customer service.- Maintain extreme accuracy addressing customer inquiries- Follow-up with customers for inquiries related to orders to minimize error- Follow guidelines and coding as outlined by department- Manages customer supply chain logistics globally**Required Knowledge/Skills, Education, and Experience**:- Specialized skill training for supply chain may be required.- Associates degree in related discipline is preferred.- 2+ years of practical Customer Support experience- Demonstrated ability to address customer inquiries/escalations- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.- High Level of professionalism and excellent customer service skills.- Ability to multitask and handle a high volume of work accurately.- Excellent verbal, written, and organization skills.- Will need to take internal product and/or other training classes.- Ability to work within a team office environment.- Must be a self-starter and work independently of immediate supervision- Ability and desire to learn assigned business segment product line.- Ability to successfully complete required training in a timely manner- Strong data analytical and problem-solving skills in identifying patterns and trends.- Proficient with Microsoft Suites and SalesForce software.- Have implemented some idea/improvement process.**Preferred Knowledge/Skills, Education, and Experience**:- Knowledge of SAP, CRM systems and Quotation tools.- 2+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries