Job title: Candidate Engagement Specialist (Bilingual)The primary objective of the Candidate Engagement Specialist is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures.Responsibilities:Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails.Document all activity and communication in Randstad Front office systems (service desktop).Clear priority actions, review waiting for onboarding widgets, clear candidates with conflicting records, and contact candidates as needed to get them ready for work.Encourage candidates to self-select and match to jobs presented.Participate and prepare for 1 on 1s with your leader and engagement center meetings.Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions.Experience:Advanced English level (will communicate with native speakers daily).Skills:Excellent oral and written communication skills in English and Spanish.Proficient and diverse technical skills for performing specific tasks and data accuracy.Experience in multitasking, prioritizing work, and effective time management skills.Agility to adjust to the flux and flow of a high volume and high pressure environment.Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly.Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.Knowledge:High School Diploma or equivalent.At least 1 year of business experience with a minimum of either one year in recruiting, customer service, or sales preferred.Education:Preparatoria.Key Benefits:100% remote position.Attractive compensation & benefits package (medical insurance, life insurance, food voucher, annual bonus, PTO, career path).#J-18808-Ljbffr