Customer Service Representative (Bilingual

Job Title: Customer Service Representative (Bilingual English/Spanish)Company: 1 Customer ServiceLocation: Remote - Mexicali, Baja California**Job Type**: Full-Time (40 Hours per week)Job Summary:Key Responsibilities:- Work with our ticket system to resolve customer inquiries and complaints in a timely manner- Retain customers and resolve customer complaints to achieve high levels of customer satisfaction- Collect payments and update billing information- Perform data entry and administrative tasks as required- Adapt to changing standard operating procedures (SOP) as needed**Requirements**:- Fluency in English and Spanish, both written and spoken- Minimum of 2 Years of Experience in Customer Support- Excellent customer service and communication skills- Ability to work independently and as part of a team in a fast-paced environment- Ability to handle customer complaints and resolve issues in a timely manner- Attention to detail and ability to multitask- Ability to adapt to changing SOPs and procedures- Professional and courteous demeanorWe offer a competitive salary, as well as opportunities for advancement within the company. If you are interested in this position, please submit your resume and cover letter. We look forward to hearing from you!**Salary**: $12,500 MXN Paid MonthlyTipo de puesto: Tiempo completoSueldo: $12,600.00 al mesHorario:- Diurno- Lunes a viernes- Turno de 8 horasTipos de compensaciones:- Bono de permanenciaIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo remoto