Customer Service Representative About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design, and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect, and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent; join our team and start your journey today!
Responsibilities: Perform all Quote to Cash activities, such as replying to emails or placing phone calls related to clarification of order discrepancies, information requests, product availability, quote information, shipping and traffic concerns, and follow-up. Answer freight and delivery inquiries and other general/miscellaneous customer correspondence the day of receipt and completely within 24 hours of receipt. Perform order processing tasks including order entry, scheduling, order maintenance, expedites, OEP, returns, debits and credits, shipment coordination, etc. as requested by the customer. Support and coordinate with the Sales team in the pursuit and follow-up to customer requirements. Represent the company externally by handling incoming phone calls and emails; responding to requests for product information, order inquiries, price and availability, expedites, OEP, returns, etc., including follow-up to ensure customer satisfaction. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure customer satisfaction. Daily analysis and classification for OTD reasons. Actively participate in the Domestic Weekly meeting. Maintain Customer Process documentation and Desk Profile. Set up new accounts into Customer Database based on ITC requirements. Set up new PCN into Team Center. Attend Quarterly Communication meeting. Ensure ISO9000 procedures, instructions, and forms are followed and current. Notify any suspect or violation of Trade Compliance rules with the ITC Gatekeeper of your department or group. CSR backup during absences. Record Retention and Filing. Other tasks as required. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology, and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion At Copeland, we believe having a diverse, equitable, and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.
Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
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