At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people's lives.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Guadalajara, South Campus.Reporting to the Program Management Director, Customer Service Representative role involves communicating with customers and deal with customer's inquiries.What a typical day looks like:- Order Management Process since receive the customer orders, commit, follow up, coordinate shipments, goals: OTD, AR, Aging FG, RMAs.- Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution.- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources, or challenging customers.- Interpret customer needs, recognize symptoms, causes and solutions.- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.- Demonstrate clear speaking and writing skills in English.The experience we're looking to add to our team:- BA/BS or equivalent work experience.- Fluent English oral and written.- Excel Intermediate level.- Experience in managing an ERP.- Service attitude.- Management of BAAN.What you'll receive for the great work you provide:- Competitive Salary.- Life & Medical insurance.- Christmas Bonus.- Food Coupons.- Saving Fund.AD80Job CategoryOperations