Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Services Representative located in Juarez Norte
Reporting to the Supply Chain Manager, the Customer Services Representative's role involves:
What a typical day looks like:
- Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution.
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers.
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.
- Close cooperation with customer as part of confirmation of new orders and execution of signals on sales orders.
The experience we're looking to add to our team:
- Advanced English.
- Typically requires a Bachelor's degree.
- Highly motivated and able to work independently.
- Good communication skills and must be good with numbers.
- Responsible for creating reports using a variety of tools and methods.
- Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
- Support new customers/project's introduction process.
What you'll receive for the great work you provide:
- Pantry vouchers
- Saving Fund
- Christmas bonus
- Holiday bonus
- Medical Insurance
- Life Insurance
EM57
Job Category
Operations
**Required Skills**:
Optional Skills: