.Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.We know that's trying to fancy the terminology, think belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?**WHAT TO EXPECT**As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. As a Customer Experience Associate at Gates, you will be responsible for delivering the best service experience possible to our clients in North America. This is an exciting opportunity to expand your skillset and increase knowledge around customer relationships, analyzing data and our products across hundreds of industries.- This isn't your typical Customer Service team, you will be joining a truly innovative and customer focused department which sets us apart from our competitors.- You will act as the primary point of contact for many of our Gates' Key Clients and support inquiries regarding pricing, scheduling and shipping. You will also act as first point of escalation to resolve and provide cross functional guidance on complex customer issues.- The team takes pride in maintaining positive relationships with all of our accounts through consistent follow-up and has fun doing it!- Our clients are Distributors and/or Original Equipment Manufacturers. We will teach your all about our business to ensure you are successful. We succeed as a team.**Key responsibilities**:- Your objective will be independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.- Initiate and expedite production for Gates products based on customer requirements.- Provide Gates product information, competitive product interchange, and product substitutions to customers.- Support CX team in meeting monthly metrics.**ABOUT YOU**- 2-4 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment- Bachelor's Degree, preferred- Proficient in English (read, write, speak)- Strong written and verbal communication skills