Customer Service Representative

Descripción y detalle de las actividades Job Description:A Customer Service Representative will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Responsibilities and DutiesListen to customers' concerns, issues, and questionsAttract customers by promoting the product and company positively, answering questions and addressing concerns as they ariseRecommend possible products to meet the customers' needsPrepare product and customer reports by gathering data collected during customer interactionsHelp customers with their warranty, replacement or return claims needs and report themProcess ordersQuote ordersExperiencia y requisitos Requirements:Completed degree (degree/certificate)Advanced English1-2 years of proven experience in customer service or experience as a customer service representativeFamiliarity with CRM systems and practices Required Skills/Abilities:EmpathyAdaptabilityClear Communication SkillsPatienceProblem solving skills BenefitsVales de despensa 330 pesosAguinaldo 20 díasVacaciones conforme a LeyPrima Vacacional 30%Festivos de Ley más 2 días flotantesFondo de Ahorro 5%Gastos Médicos MayoresSeguro de Vida Número de vacantes: 1 Área: Atención a Clientes/Call Center/Telemarketing Contrato: Permanente Modalidad: Presencial Turno: Diurno Jornada: Tiempo Completo Horario:Tiempo completoLunes a viernes Salario mensual neto: $15,000 - $19,000 MXN Estudios: Carrera con título profesional Inglés: Hablado: Avanzado, Escrito: Avanzado Disponibilidad p. viajar: No#J-18808-Ljbffr