Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.- Analyze and assess customer needs completely and accurately with efficiency.- Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket- Process customer orders, RMAs and GTOs and purchase material's to fill customer orders.- Review and maintain P21 portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.- Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.- Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.- Perform monthly inventory reconciliation for all consigned inventory locations using P21, CribMaster o and a physical count.- Identify and resolve root cause issues by working and communicating with responsible**Maintain a deep understanding of systems (including P21, OS ticket, CribMaster, Autocrib, etc.
), suppliers' systems/websites and usage of those systems.Cross functional teams to minimize repetition of the original issu**- Excellent critical thinking skills to analyze and solve problems.- Diligence and detail oriented.- Ability to manage multitasks, shift gears to react to urgent scenarios and meet daily deadlines.- Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel.- Proficient in and comfortable with basic computer operation.
Ability to learn new software programs as a user.- Experience in industrial field, B2B sales and/customer service.- High school diploma or equivalent required.- Minimum 1 year previous experience in customer service or inside sales preferred.Experience in cutting tools, abrasives and MRO areas preferred.
**Salary**: $17,000.00 - $22,000.00 per monthWork Location: In person