Descripción3M is seeking an Inbound Customer Service Representatir the MSDAdvantage Center Organization. This position will be in Belen, Heredia as part of our Global Service Center in Costa Rica.Responsibilities- The positions essentinction requires but is not limited to repetitive keyboarding over 95% of the time and phone usage 95% of the time.- Interact with individuals such as:Patientmily members, physicians, skilled nursicilities, and other healthcare professionals, enhancing our customers Importante empresa with their healthcare needs.- Handle incoming calr orders, service and product information in a timely and professional mannellowing department procedures.- Accurately enter required data and process orders in accordance with department procedures.- Identify and pror customer's needs, clarify information, research issues and provide alternatives as needed.- Refer requesr service or information outside departments' responsibility appropriately.- Handle or refer billing requests as defined in desk procedures and referencetools.- Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative.- Notify supervisor or designated representative of issues or trends with impact on customer satisfaction.- Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.- Achieve and maintain Performance Objectives.- Understand and comply with HIPPA regulations and PHI and all 3M policies.- The information listed above is not a comprehensive list of all duties/responsibilities performed.- This job description is not an employment agreement or contract.Basic Qualifications- Advanced English (oral and written) C1- Ability to work exible schedule.- At least 6 months to 1 year of customer service Importante empresa.- Strong typing skills.- Capable of multitasking and toggling through 4-5 different systems (dual screens)