Customer Service Representative

**Customer Service Representative****Responsibilities**- Manage and resolve customer issues- Manage orders and shipping activities between manufacturing plants as well as from a manaufacturing plant/distribution center to the Customer- Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team and external customers- Maintain customer service process training documents specific to the Reynosa plant- Work with the materials group, NA CSR team, warehouse personnel, trade compliance and sales team to meet critical customer needs- Ensure accuracy of orders and shipment information in the Oracle systems- Monitor shipments to meet monthly demand targets and customer on-time delivery**Additional Information**- Travel: 5%**Requirements**:- Able to speak both English and Spanish fluently- Strong communication skills- Strong problem solving and teamwork skills- Must be able to interface with all levels of management both internal and with external customers**Preferred**:- Oracle Experience a plus- Bachelor's Degree in Business or related field- 2+ years experience in relevant field- Customer service experience in a manufacturing environment preferred