We're solving the world's most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you'll play a part in building the future - one big idea at a time. You'll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you'll have the resources to develop your talent and creativity. Are you ready to unleash your potential?Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel**_Job Family Definition:_**Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.**_Management Level Definition:_****_Education and Experience Required:- **- Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.**_Knowledge and Skills:- **- Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.- Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.- Demonstrated writing/correspondence skills.**_We offer:_**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element! Want to know more about it?Then let's stay connected!1112945This role has been designated as 'Edge', which means you will primarily work outside of an HPE office