.At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:Named one of Fast Company's Most Innovative Companies of 2024Awarded Great Places to Work and Built In's Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWalletRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.Join Our Team as a Bilingual Customer Service Representative – Menu, Catalog, Web Support, and E-Commerce!We are seeking a Bilingual Customer Service Representative to join our dynamic team. In this role, you will manage client inquiries related to menus, catalogs, web support, and e-commerce while delivering outstanding customer service.Position OverviewAs a Menu, Catalog, Web Support, and E-Commerce Representative, you will handle client requests efficiently and professionally, ensuring high customer satisfaction. This role requires a proactive problem-solver who thrives in high-pressure situations and is passionate about building and maintaining strong client relationships.Key ResponsibilitiesAccurately and promptly manage, process, and resolve client requests.Deliver exceptional customer service through verbal and written communication.Resolve challenging and high-stress situations with a solutions-driven mindset.Build and maintain strong relationships with clients and colleagues to foster clear communication and client retention.Collaborate closely with internal and external partners to ensure seamless service delivery.RequirementsSkills & Experience:Language Proficiency: Advanced English (C1 level).Customer Service: 1–3 years of experience in a customer service environment.Troubleshooting Skills: Proven ability to resolve issues efficiently.Communication: Strong verbal and written communication skills for managing relationships with clients and internal teams.Problem-Solving: Ability to think critically and resolve issues in high-pressure situations.Education:Minimum: High school diploma or equivalent.Personal Attributes:Exceptional interpersonal and relationship-building skills.Diplomacy and tact in de-escalating tense situations.A passion for achieving goals and exceeding client expectations.What We OfferCompetitive Compensation:Base Salary: $18,250.00 MXNPerformance Bonus: $3,660.00 MXNBenefits:Monthly food vouchers: $1,500.00 MXNLaw benefitsSGMMVision and dental insuranceLife insuranceGym membership (Total Pass)Work-Life Balance: Two days off per week