Customer Service Representative (Remote)

**Industry**:HR Solutions - Specializing in Risk Management, Employee Benefits, and Payroll Services

At Supportzebra, we value the role of a _**Bilingual Customer Care Ambassador**_ as a crucial part of our team. As a fluent English and Spanish speaker, you'll be the first point of contact for our Spanish-speaking clients, handling their inquiries, resolving concerns, and providing guidance on HR solutions. Your proactive communication and problem-solving skills will be instrumental in ensuring client satisfaction. If you're ready to take on this vital role, we want you on our team!

**Responsibilities**:

- Assist with benefits enrollment, temporary ID cards, and 401k matters.
- Provide login assistance for various technology platforms.
- Address payroll concerns, including direct deposit, PTO, W2/W4, and payroll deductions.
- Handle HR grievances and escalate as needed.
- Build strong relationships with clients, fostering trust and loyalty.

**Preferred Qualifications**:

- Good communication skills (verbal, listening, and written) in English and Spanish.
- High attention to detail and strong problem-solving skills.
- Tech-savvy with the ability to navigate various systems.
- A background in administrative or HR work is desirable.

**Experience**:

- CSR/BPO: 1 year (required)

Expected Start Date: 27/09/2024