Customer Service Specialist

_Advanced english skills required_- This is a fully on-site position in Guadalajara, Jalisco_**RESPONSIBILITIES***INVESTIGATE, RESOLVE AND DOCUMENT ALL CUSTOMER COMPLAINTS*INPUTTING ALL COMPLAINTS ONTO LEADTRAKS- HANDLING COMPLAINTS ACCORDANCE WITH THE COMPANYS GUIDELINES AND POLICIES- RESOLVE COMPLAINTS OR PROPOSE SOLUTIONS- COMMUNICATION WITH THE CUSTOMER THROUGHOUT THE COMPLAINT PROCESS- PROVIDE COMPLAINT TRENDS AND COMMUNICATE SERVICE LEVELS THAT CAN BE IMPROVED**SHIFT**08:00-18:00, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK**SALARY AND BENEFITS**17, 700 GROSS MONTHLY+2500 MONTHLY BONUS+2% SAVINGS FUND+1,400 FOOD STAMPS20-DAY CHRISTMAS BONUSPay: From $17,700.00 per month**Language**:- English (required)Work Location: In person