Customer Service Specialist

_Advanced english skills required_
- This is a fully on-site position in Guadalajara, Jalisco_

**RESPONSIBILITIES**
*INVESTIGATE, RESOLVE AND DOCUMENT ALL CUSTOMER COMPLAINTS
*INPUTTING ALL COMPLAINTS ONTO LEADTRAKS
- HANDLING COMPLAINTS ACCORDANCE WITH THE COMPANYS GUIDELINES AND POLICIES
- RESOLVE COMPLAINTS OR PROPOSE SOLUTIONS
- COMMUNICATION WITH THE CUSTOMER THROUGHOUT THE COMPLAINT PROCESS
- PROVIDE COMPLAINT TRENDS AND COMMUNICATE SERVICE LEVELS THAT CAN BE IMPROVED

**SHIFT**

08:00-18:00, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK

**SALARY AND BENEFITS**
17, 700 GROSS MONTHLY

+2500 MONTHLY BONUS

+2% SAVINGS FUND

+1,400 FOOD STAMPS

20-DAY CHRISTMAS BONUS

Pay: From $17,700.00 per month

**Language**:

- English (required)

Work Location: In person