Customer Service Team Coordinator

The Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Responsibilities**:

- Support Customer Service unit, typically consisting of multiple teams performing related tasks (e.g., customer service, training, business planning and analysis) to ensure service meets or exceeds client expectations
- Recommend new work procedures and contribute to the development of process enhancements, customer service techniques, models and plans, as needed
- Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels
- Inform clients of ongoing market initiatives

**Qualifications**:

- 5-8 years of previous experience required
- In-depth disciplinary knowledge
- Consistently demonstrate clear and concise written and verbal communication
- Proven diplomatic and analytical skills

**Education**:

- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the **EEO Policy Statement**.

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