Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We are currently hiring entry-level BPO Tech Support professionals to join our dynamic team. If you have a passion for technology, excellent problem-solving skills, and a desire to provide exceptional customer service, we want to hear from you!**Responsibilities**:- Diagnose and resolve hardware and software issues, including installation, configuration, and troubleshooting.- Ensure timely and accurate resolution of technical problems to meet or exceed customer expectations.- Document customer interactions and resolutions in a detailed and organized manner.- Collaborate with cross-functional teams to identify opportunities for process improvements.Qualifications:- High School Preferred, Middle School Accepted.- Strong analytical and problem-solving skills.- Excellent English communication skills, both verbal and written.- Proficient in using remote desktop tools and troubleshooting software/hardware issues.- Familiarity with operating systems, such as Windows and macOS.- Basic knowledge of networking protocols and configurations.- Ability to work independently and as part of a team in a fast-paced environment.- Flexibility to work in rotational shifts, including weekends and holidays, as required.Preferred Skills:- Previous experience in a customer service or technical support role is a plusTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $17,000.00 - $19,000.00 al mesHorario:- Diurno- Turno de 8 horasPrestaciones:- Aumentos salariales- Descuentos y precios preferenciales- Seguro de gastos médicos mayores- Vales de despensaTipos de compensaciones:- Bono de productividadPuede trasladarse/mudarse:- 45607, Tlaquepaque, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Atención al cliente: 1 año (Deseable)Idioma:- Ingles (Obligatorio)Lugar de trabajo: remoto híbrido en 45607, Tlaquepaque, Jal.