Job Title: Customer Services and sales representativeWorking days: 5 days per week, 8 hours a day. (2 days off a week)Department/Group: SALES**Salary**: $16,000 MXN for the first training month, base salary will raise at month #2 and a bonus structure will be added on month #3Location: PUERTO AVENTURAS marina, MÉXICOJob Description: Riviera Maya Catamarans is looking for an experienced and motivated sales agent. This is an onsite, in-office, position in Puerto Aventuras Marina. Sales and Supreme Customer Service Skills are required.RMC is a re-seller company that offers boat tours (public and private) in the whole Riviera Maya and Cancún.The company culture at Riviera Maya Catamarans, associated with businesses is relaxed; however, the aims and goals are high, as are expectations for our team members. Staff is expected to self-manage, self-motivate and work in a task-oriented manner, focusing on making sure, the work is done well and on time.**Requirements**:This position requires a person with formal sales training, ideally in tourism, and no less than 2 years' experience working full-time in the travel industry, ideally with a tour operator.**In addition, applicants must be fluent in written and spoken English and Spanish.**Role and ResponsibilitiesThe sales agent will be responsible for the day-to-day sales operations. This includes, but is not limited to:Sales/Marketing:- Customer services, (Online, over the phone, chat, whatsapp, etc) ensuring high levels of customer satisfaction- Answering ALL sales channels in a timely manner throughout the day, preferably within 15 minutes of receipt.- Make quotes and provide information in the system for direct clients, travel agents and concierges.- Making invoices, taking payments over the phone or website link, monitor payments.- Confirm bookings with vendors.- Checking Google reviews, yelp and Tripadvisor, and other review sites and responding where necessary- Helping to ensure great guest experiences and promoting/upselling other services- Monthly reports. (Hubspot, quotes, drop HOLDS, report for bookings and confirm with vendros, etc)Operations:- Assist with Operation when needed.- Checking in and greet of groups / check out- greet out.- Opening / Closing office and ensuring everything is in orderPreferred Skills:- Excellent computer skills with good knowledge of Microsoft Office Programs and other project management software.- Flexible, proactive, self-motivated with excellent team work skills- Excellent communication skills- Revenue and goals orientated- Strong organizational skills with attention to detail- Problem solving skills- Strong interpersonal skillsPay: $16,000.00 - $18,000.00 per month**Experience**:- Ventas: 1 year (required)Work Location: In person