.**About JWP**:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video player, JWP has evolved into the premier force driving digital video for businesses worldwide. With a rich legacy of pioneering video technology, JWP customers currently generate 8 billion video impressions/month and 5 billion minutes of videos watched/month. At JWP, everyone shares a passion for revolutionizing the digital video landscape. If you are ready to be a part of a dynamic and collaborative team then join us in shaping the future of video!**Remote Policy**:**The Customer Success Team**:The Customer Success Team at JWP plays a significant role in driving continued business growth by fostering strong client relationships. Each team member is accountable for retaining a book of SaaS customers and driving revenue growth through renewal, upsell, and cross-sell opportunities. Proficiency in product knowledge, contract negotiation, and effective teamwork are essential aspects of our day to day.**The Opportunity**:We are looking a Customer Success Manager based in Mexico to join our broadcast accounts team. Managing a diverse range of customers utilizing our broadcast-focused technology, our Customer Success Managers are pivotal to JWP's expansion. With a consultative approach and product-centric mindset, this individual will be responsible for deeply understanding the technology needs of each customer and aligning them with the JWP platform.**As a Customer Success Manager, you will**:- Act as the voice of the customer at JWP.- Drive the success of video-focused businesses through industry and product expertise.- Assist customers in achieving their video distribution and monetization key performance indicators (KPIs).- Cultivate and grow relationships with key stakeholders within large and complex customer organizations to understand and support their individual objectives.- Emphasize product adoption to enhance the depth and breadth of our customer relationships.- Manage the end-to-end customer lifecycle, including onboarding, implementation, negotiating renewals and upsells, and identifying expansion opportunities.- Collaborate with a Solutions Engineer to jointly oversee the technical implementation of each customer in your book.- Collaborate with other departments such as Support, Product, and Professional Services to advocate internally for your customers.- Utilize internal systems including Salesforce and Zendesk.**Requirements for the role**:- Bachelor's degree and/or a minimum of 2+ years of relevant experience.- Ability to drive revenue retention and recurring revenue growth of SaaS-based customers