Who we are...DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture.Location: Remote, Guadalajara MexicoSalary Range: Base - 35,000 MXN per month plus a Quarterly Bonus**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**BenefitsUnlimited PTO11 Paid HolidaysAnnual Week off For the Holidays$150/month USD stipend towards health insuranceEssential Functions & ResponsibilitiesPillars: Revenue Management, Product Adoption, Customer AdvocacyMeet and exceed net churn, renewal revenue, and upsell revenue goalsIdentify and close opportunities for expansion within your Book of BusinessManage cancellation requests within the SLA guidelinesMeet and exceed product adoption goalsDrive product/feature adoption with solution-based consultations with customersIdentify and resolve at-risk adoption indicators within SLAReport product feedback to product teamMaintain strict adherence to customer follow-up SLAs - We never want a customer to ask for an update.Solicit for advocacy opportunities (i.E. case studies, testimonials, webinar panelists, etc.)Conduct regular success calls & business reviews with customersSkills & BackgroundMinimum of 1-2 year experience in a sales OR a revenue-driven customer success or account management roleProven ability to manage a large book of business - you are not intimidated by 100+ accountsAbility to deepen the relationship with clients through consistent upsell/cross-sell opportunitiesSuccess in a high-growth environment and adaptable to changeStrong project management with a strict attention to detailDeep customer empathy and emotional intelligenceKeen eye for opportunities to increase revenueGreat interdepartmental communication skillsResilient and hardworking (GRIT)A positive, polite, confident, sincere and friendly dispositionAbility to think dynamically and solve problemsTeam PlayerDearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.We look forward to reviewing your background and connecting shortly to learn more about you!#J-18808-Ljbffr