.What's the role?The Team:We are a group of self-motivated individuals who work closely with our customers to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management, etc. to help build the best location services available in the market today. If this sounds like something you want to do, then we'd love to talk with you.The Role:As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE's technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You'll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.The role will cover all industries, focusing on key and strategic accounts, utilizing HERE products and services. You'll also have the opportunity to obtain PMI / PMP certification.Through high-touch customer engagement, develop and execute a Success Plan to help Customers maximize the value from HERE products & services.Collaborate with stakeholders and manage cross-functionally to drive complex, strategic, and large-scale customer engagements & ensure successful customer delivery (product launches, projects, etc.).Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision-making as needed.Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement.Consult clients on potential opportunities to improve their Navigation, IoT, and LBS solutions, in conjunction with HERE Sales Account Executives.Act as the main technical customer interface and ensure customer requirements are understood across internal divisions.Travel up to 25%, both domestic and international, to meet customers and suppliers as needed.Who are you?The Customer Success Team drives customer product adoption, expansion, and retention through proactive planning, management, and execution, collaborating with internal teams. The Customer Success Manager focuses on ensuring customers maximize the value they get from HERE products and services and successfully renew customer subscriptions while providing a seamless and superior customer experience. This role reports to the Customer Success Regional Director