Customer Success Manager For Financial Services

**Key Responsibilities**- Customer Relationships- **Customer Insights**: Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS- **Customer Journey Mapping**: Analyze the entire customer journey to identify touchpoints and improve the overall experience.- **Cross-Functional Collaboration**: Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.- **Performance Metrics**: Establish and monitor KPIs- **Problem Solving**: Address and resolve customer issues promptly to enhance satisfaction and retention.- **Budget Management**: Oversee budgeting processes, ensuring financial targets are met.- **Strategic Planning**: Develop and implement business strategies aligned with organizational goals.- **Sales Strategy**: Implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.Skills and Qualifications- Customer-Centric Approach- Strong Communication Skills- Analytical Mindset- Problem-Solving SkillsTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $75,000.00 - $80,000.00 al mesBeneficios:- Seguro de gastos médicos- Seguro de vidaTipo de jornada:- DiurnoEscolaridad:- Licenciatura terminada (Obligatorio)Lugar de trabajo: Empleo presencial