**Position**:Customer Support Associate I**Job Description**:At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.- Order entry & maintenance, managing inbound customer order forms, filing, set up accounts and maintenance for contract pricing.- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.**What You'll Need**- Typically requires a 4 year degree and 1- 2 years of experience or High school graduate with equivalent related experience.- Industry experience is preferred in a similar field.- Intermediate to advanced knowledge of Microsoft Excel is a must.- Ability to communicate fluently in English.**What's In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 10 vacation days- Savings Fund- Life Insurance- Healthcare Insurance- Prescription Eyeglasses benefit- Food & Restaurant Vouchers- Growth Opportunities- And more!**Hiring Range/Hourly Rate**:$14,000-$16,000/month**Location**:MX-SON-Nogales, Mexico (Luis Donaldo Colosio Blvd)**Time Type**:Full time**Job Category**:Business Support