Customer Support

**Position**:Customer SupportArrow Electronics is looking to hire a Customer Support to join our team in Guadalajara!**This position requires fluency in English, please provide your CV/resume in English.****What You'll Be Doing**- Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement processes. This position serves as a primary point of contact providing one-call resolution in a dynamic and fast-paced environment- Respond to and process RMA requests, researching vendor policy and processing accordinglyReview and research customer trend of outstanding invoices debits, disputes and charge backs to identify and resolve at root cause**What You'll Need**- This is an entry level job with no prior relevant training or work experience required- Ability to communicate fluently en Español and English**What's In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% premium vacation- 10 vacation days- Savings Fund- Life Insurance- Healthcare Insurance- Prescription Eyeglasses benefit- Food & Restaurant Vouchers- Growth Opportunities- And more!**Hiring Range/Hourly Rate**:13,000 - 14,500 / monthly**Annual Hiring Range/Hourly Rate**:$11,775.00 - $15,400.00 MXN Monthly**Location**:MX-JAL-Zapopan, Mexico (Office)**Time Type**:Full time**Job Category**:Business Support