Customer Support Engineer

**Requirements**:- L1 and L2 technical support- Assist and support customers with web integrations.- PHP, HTML, and CSS troubleshooting.- Diagnose and troubleshoot problems of e-commerce platforms.- Make recommendations for improvement and innovation.- Analyze system specifications and translate system requirements to manageable and measurable tasks.- Develop web pages for customers.- Conduct virtual training sessions for clients.- Passion for providing outstanding customer service.- Process analysis and development expertise.- Exceptional presentation and interpersonal skills.- Strong verbal and written communication skills.- Ability to present ideas in a neat, user-friendly way.- Desire to learn new technologies and proactiveness.- Demonstrated ability to work collaboratively and cross-organizationally with a diverse team.
**Qualifications (Must have)**:- 2+ years of experience in technical support.- Knowledge to develop in HTML, CSS.- Customer service-oriented.- Strong English (C1+, written and verbal).- Quickly and accurately identify, quantify, and permanently resolve problems.
**Preferred skills**:- Knowledge of e-commerce platforms such as Shopify, WordPress, etc., is a plus.- Javascript.- Proven ability to quickly learn all aspects of technical software products.
**Salary**: From $20,000.00 per monthExperiência:- HTML: 2 años (Deseable)- CSS: 2 años (Deseable)Idioma:- Inglés (Obligatorio)Work Location: Remote