Customer Support Executive

Effectively managing the company chats, E-mails and calls- Identifying and assessing customer's needs to achieve satisfaction- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails andPortal -Offer support to the lead/client within the specified time frame- Updating CRM and keeping records of all communications and action taken- Interact with other departments to solve inquires raised by clients that requires further investigation bysending tasks- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction**Requirements**:- Work independently and in teams- Follow standard processes and procedures. Requirements- Proven customer support experience- Experience/background in Forex and the Financial Market is a plus- Excellent command of the English and Spanish languages, both verbal and written- Proficiency in the use of Microsoft Office Word, Excel, Outlook- Strong phone contact handling skills and active listening- Ability to work under pressure and meet deadlines**Benefits**Bonuses and commissionsBonuses and commissions highly depends on the sales results and depending on experience and job scope.Account Executives motivation and compensation scheme will be shared during interview.