Customer Support (Hardware)

**Cápita Works** was founded in 2020, amid a global pandemic, to provide people with remote jobs to work from home and offer small and medium-sized companies in the US access to the best remote talent in Mexico.We are still striving to find the best talent in Mexico, individuals who are eager to be part of an innovative environment and **work remotely** for small or medium-sized companies in the US that are always looking to grow and develop.We are seeking a top-notch **Customer Support Hardward and Software**, eager to excel in the IT and cybersecurity industry, to work for one of our clients based in San Diego, CA**Responsibilities**:- Support to customers on hardware and software issues.- Resolve technical problems and troubleshoot effectively.- Communicate clearly and effectively with customers and the team.- Stay updated with relevant technical knowledge.**Requirements**:- Minimum of two years of previous technical support experience, demonstrating strong troubleshooting abilities.- Genuine interest in understanding and working with hardware.- Ability to provide quick and effective solutions to customers.- Effective communication skills with both customers and the team.- Updated technical knowledge in hardware and software.- Knowledge in photography or previous experience in related industries is an advantage.Application Question(s):- ¿Tu nível de ingles conversacional es avanzado?- ¿Posees experiência en soporte de software?- ¿Posees experiência en soporte de hardware?