Remote Work: HybridOverview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world.Let's create tomorrow together.Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.Responsibilities:This role is for working night shifts.Working hours – shifts to cover between 8:00 – 19:00 Central European TimeAnswers initial customer calls and answers general questionsMay require deviation from standard screens, scripts and proceduresDirects callers to appropriate resources and personnelDetermines appropriate solutions and responsesGathers information from internal resources to answer customers questionsDocuments customer concerns and escalates concerns to appropriate channels in a timely mannerDemonstrates strong customer service, communication, and problem-solving skillsQualifications:This role is for working night shifts.Bachelor's degree or Associate Degree (Technical Degree).English proficiency.1-3 years demonstrated working experience requiredBasic computer literacy with a working knowledge of the Microsoft Office PackageDemonstrates ability to articulate technical issues in simple to understand terms to both management and customersDemonstrates strong customer service and communication skillsPreferred Qualifications:Technical Certifications preferredProblem Solving: Addressing and resolving customer complaints or issues efficiently.Record Keeping: Documenting customer interactions and maintaining records in the company's database.Providing Feedback: Communicating customer feedback to relevant departments to improve services and products.Following Up: Checking in with customers after issues have been resolved to ensure satisfaction.#J-18808-Ljbffr