Customer Support Specialist

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
**:
The Cuestomer Support Specialist is the first point of contact.
In this role and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.
**This position reports to**:
Customer Support Manager

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:

- Engineering or related bachelor's degree.
- 1-2 years of Customer support experience.
- Experience in management of purchase orders.
- SAP and salesforce experience is a plus.
- Advanced English Level.
**More about us**: