.Who We Are As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There's never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today! Who We Want The Customer Support Team Lead manages the accounts receivable function of their direct reports and owns the customer-facing accounting communication. Reporting to the Customer Relations Manager, this position oversees a team of Customer Relations Specialists and Customer Relations Clerks, and works closely with assigned sales teams to ensure efficient and timely completion of all accounting tasks and performance metrics. This position builds and manages internal & external relationships, and executes detail-oriented processes for daily functions. This role recommends and improves existing processes. What You'll Do Lead team of reports on daily tasks. Participate in the selection and hiring process as needed; provide on-going training; evaluate performance; hold direct reports accountable; address any performanceissues appropriately and timely. Input for hire, promotion, performance management and termination decisions are strongly valued. Establish and maintain effective and cooperative working relationships with sales and sales management. Hold regular meetings with CRS and sales managers to resolve past due accounts. Frequently analyze and report on outstanding receivables, including significantly past due accounts with Senior Sales Leadership. Track and maintain team level metrics and reports for a variety of data including attendance, productivity, aging, etc. Monitor and manage workflow and daily targets to ensure timely delivery of agreed SLA's. Manage escalations and performance management when total dollars of 61+ is greater than 10% of Total Aging. Identify, develop and implement improvements to current processes to improve team productivity and performance quality. Identify trends and guide the team to reduce A/R aging and optimize collections. Build strong relationships with customers and factoring companies in an effort to ensure all invoices are paid according to terms. Respond to customers on any collection related inquiries and manage escalations. Provide the Business Development team with an aging report and review weekly. Ensure customer invoices are accurate and issued timely